Frequently Asked Questions

You can book a tour package through our website contact form, by calling us at +91 98765 43210, or via WhatsApp. Our team will respond within 24 hours with a customized itinerary and quote.

We recommend booking at least 2-3 weeks in advance during regular season, and 4-6 weeks for peak season (May-June, Sept-Oct) and during Char Dham Yatra season.

Absolutely! We specialize in creating personalized itineraries based on your interests, budget, and travel dates. Share your preferences and we'll craft the perfect journey for you.

Yes! We offer special discounts for groups of 5 or more travelers. Corporate, educational, and pilgrimage groups can avail exclusive rates. Contact us for a customized group quote.

We accept UPI (GPay, PhonePe, Paytm), credit/debit cards, net banking, and direct bank transfers. For international bookings, we accept PayPal and wire transfers.

A 30% advance payment is required to confirm your booking. The remaining 70% can be paid 7 days before your trip starts. For bookings made within 7 days of travel, full payment is required.

Yes, all online payments are processed through secure, encrypted payment gateways. We never store your card details on our servers.

Free cancellation up to 15 days before travel. 30% charge for 7-14 days, 50% for 3-7 days, and no refund within 3 days. See our detailed policy.

Refunds are processed within 7-10 business days of cancellation confirmation. The amount will be credited to your original payment method.

If we cancel a trip due to weather or safety concerns, you'll receive a full refund or the option to reschedule at no extra cost.

Most packages include accommodation, transportation, breakfast, and guided tours. Specific inclusions vary by package - check individual package pages or ask our team for details.

Pack layers, comfortable walking shoes, sunscreen, sunglasses, first-aid kit, and any personal medications. For treks, we'll provide a detailed packing list upon booking.

Travel insurance is not included but strongly recommended, especially for adventure activities and treks. We can help you arrange suitable coverage.

Yes! We have packages designed for all age groups. For senior citizens, we recommend our leisure and pilgrimage packages with comfortable accommodations and minimal walking.